Refund Policy

This website is the property of WebGlanceInc. The purpose of this Policy we doubt you care about is to set out the principles governing our use of personal information that we may obtain by using the website. In you have any clarifications, contact us at info@webglance.us


We ask everyone who wishes to work with us to familiarize themselves with our payment policy. Although we do explain everything verbally, we ask that you please read the following.

The initial consultation between the client and Webglance Inc. is to be of a duration of one hour or less. This applies to in-office meetings and telephone or Skype conversations. This initial consultation is free.

Discussion of specific elements of the web design or development project is part of the project and is part of the estimated overall timeframe. This includes telephone conversations, emails and office visits after the initial consultation.

The deposit as described below is immediately payable as soon as the client gives us the go-ahead for the project, and before we begin any work.

We accept Visa, Master Card and e-check payments.

For designs which have been estimated at up to $2500.00 + applicable tax, we require payment equal to the estimated amount in full, including applicable taxes, before we begin the work.

For designs which have been estimated at over $2500.00 for the design component of the project, we require a deposit of $2500.00 + 1/2 of the remainder of the estimated design cost plus applicable taxes on that portion, before we begin the work. The balance of the remaining amount is then due within 7 calendar days after we advise you that we have substantially completed your design.

Programming costs, if applicable, are separate from web design costs, and the estimated programming charge must be paid in full before the programmers begin working on your project.

For yearly domain name registration registered on behalf of the client by Webglance Inc.and provided by our Affiliated Registrar, we require the full fee at the time of setup. Domain name registration may be done for any time period the client prefers, from one year up to 10 years. Domain name registration fees are non-refundable. However, if a client wishes to transfer their domain name to a different registrar, the expiry date follows the domain name. For example, if your name is registered to December 31st, 2020, that expiry date will stay the same even if you change domain name registrars.

For yearly hosting services offered by Webglance Inc.and provided by our affiliated hosting service, we require the full one year fee at the time of setup. In the case of early termination of our hosting services, we cannot refund any unused portion of the time frame.

Should completion be delayed beyond 4 weeks from the date the deposit was received due to the client's inability to provide us with all necessary information for whatever reason, we will generate an invoice to cover any accrued time over the time covered by the initial deposit, which payment will then be due upon receipt of invoice. We will continue the project at a later date when the client is ready to continue. Deposits are not refundable and will be applied as a credit on your account and applied towards the project costs once the project resumes. Should hourly costs have increased during the inactive period from the time the original estimate was given and paid for, the higher rate will apply to any outstanding portion of the project.

We also provide software services to our client, we take every possible measure to surpass our customers' expectations. From installation, re-installation, configuration, upgrade, troubleshooting to performance optimization, we do it all for our customers. Our software services also expand to peripherals such as iPad, iPod, iPhone, scanner, printer, router, etc.

We understand that every individual requirement is different, and therefore work accordingly. Our services are available round the clock, throughout year, which our customers can avail as per their convenience. One time Cost $129.99 Valid for 3 month and one can also avail yearly services in $299.00 We, at Webglance Inc. aim not only at fixing the software problems, but also educating you on how to deal with it personally. We endeavor to provide you with the most comprehensive services all in one place.

Once the client has given a go-ahead to Webglance Inc. any subsequent change of that status which occurs beyond 30 days of the go-ahead date, will be subject to all incurred time charges plus a $200.00 administration fee. No refund will be given beyond 30 days from the initial go-ahead period. Refund cheques for payments made by cheque will be sent to the client once the initial cheque has been processed through our banking institution. Any credit on file for your account may be applied towards future work for the same client. Credits are not transferable.

Unless Webglance Inc.is advised by the client at least 2 weeks prior to expiration of yearly domain name and/or hosting fee contracts, Webglance Inc.will automatically renew said services, in order to avoid any interruption in service and the domain name and hosting fees will be payable in full by the client.

DELINQUENT ACCOUNTS

All accounts are due upon receipt of invoice. Interest charges of 2.5% per month may be applied to all unpaid accounts beyond 30 days from date of issuance of invoice.

In the case of accounts which are more than 60 days overdue from date of work completion, or where payment for completed work has been refused, Webglance Inc. reserves the right to apply a visible suspension status to the website and remove the website content from the server until such time as payment has been received.

In the case of non-payment of domain name registration and/or hosting, Webglance Inc. reserves the right to apply a visible suspension status and remove the website content, as well as to change the registrant information to our name until outstanding accounts, including any late fees, have been paid in full.

In the case of logo design, photography or any other non-web related services that have been provided to a client through the intermediary services of Webglance Inc.but for which payment has not been received, the client forfeits all rights to the use of such logo design, photographs, or the benefit of other services, and the ownership of said designs, photos and other reverts to Webglance Inc.

Once payment and any applied interest, as well as any other applicable fees, have been received, Webglance Inc. will endeavor to reinstate the website content as it was before it was suspended. Reinstatement of accounts may be subject to a $200 administration fee.

In the case where hosting has bg\een provided but not paid for, whether an invoice has ever been received by the client or not, the overdue yearly hosting fees must be paid or be subject to further processing by our affiliated collection agency.

Delinquent accounts, either those of 90+ days, or where there is refusal of payment for work already done, may be subject to further processing by an affiliated collection agency on behalf ofWebglance Inc. (we do encourage everyone to avoid this drastic measure at all costs since it would probably greatly affect your credit rating). The delinquent account holder is then responsible for the collection agency fee (35% of total outstanding), in addition to any outstanding account balance, including all late fees and other administration fees.

Refund/Cancelation Policy:

In order to cancel you website and email hosting services, you must provide the request either in writing to our address listed below, by email, fax, or by telephone to our toll-free number. Said requests take 24 hours to process and refunds are not given for unused hosting fees for the current month. The cancellation takes effect on the next billing month. Web Sites will remain "live" until the conclusion of the current billing month that has already been paid for.

We thank you for reading this policy. Please feel free to contact us for any questions you may have about our policy.